Capture and transfer team know-how

Create software user guides in seconds
Cut documentation time by 80%

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Video

Trusted by 350+ teams globally

How it works

We get it, finding the start point to documentation is overwhelming.
Use Trace to document as you go.

Capture your process
Generate process documents while you're in the flow of work. Capture steps across any software tools.
Review and customize
Further elaborate on the rationale behind your steps using headers, texts, quotes and other formats.
Share instantly
Get your docs in the hands of customers and teammates fast. Share a link or embed in tools like Notion.
Customise User Guides
Easily adjust click placements, and customize colors, fonts, and overall design.
Custom Permissions
Control who can view, edit, or manage user guides, keeping sensitive info secure.
Integrations
Connect with your existing tools. Enhance help pages, and add to content platforms.
Security
Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.
impact

Save time on documenting
and sharing processes

Make how-to guides and documentation on the fly

Create step-by-step instructions effortlessly, saving time and ensuring consistency. Capture and share knowledge instantly as you work.

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Standardize processes

Streamline operations by transforming your team's unique workflows into repeatable, standardized guides. Enhance efficiency and minimize errors across your organization.

  • Software User Guides
  • Standard Operating Procedures
Create once for a lasting knowledge base

Think 'Google drive' for company know-how. Create interactive user guides just once, and establish a lasting repository of knowledge.

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Functions

How Teams Use Trace

Consolidate your team's expertise and relieve key members from handling the same repetitive questions.

HR & Onboarding
Get new hires up to speed quickly with easy, step-by-step guides.
Change Management
Help teams navigate transitions smoothly with clear, adaptable workflows.
Self-service IT support
Empower employees to solve IT issues independently with accessible guides.
Creating SOPs
Build consistent, reusable standard operating procedures in minutes.
Customer Support
Enable customer success teams with visual guides that make answers easy.
Software Adoption
Boost adoption rates with interactive walkthroughs for any new tool.
Testimonials

Why teams love Trace

Product & SOP documentation

"Our knowledge base keeps up
with our product.
No more friction, no more backlog”

Aarya J.
Customer Success, Avie AI
B2B SaaS

Product & SOP documentation

"Our knowledge base keeps up with our product. No more friction, no more backlog”

Aarya J.
Customer Success, Avie AI
B2B SaaS

Quick coworker guidance

"Finally, our team knows my best practices and
hack-arounds”

Samantha L.
Operations Lead, Hire Digital
Talent matching consultancy

Quick coworker guidance

"Finally, our team knows my best practices and hack-arounds”

Samantha L.
Operations Lead, Hire Digital
Talent matching consultancy

Customer & new hire onboarding

"My new hires can self-serve without constantly asking
for help”

Kong QH.
‍Co-Founder, Moonbeam
E-commerce

Customer & new hire onboarding

"My new hires can self-serve without constantly asking for help”

Kong QH.
‍Co-Founder, Moonbeam
E-commerce

FAQ

How does Trace work?
Trace captures your clicks and actions within your browser or desktop to create step-by-step guides. These guides can then be customized and shared for team-wide use.
Does Trace support desktop capture?
Yes! This is available for paid users.
Can I record my voice?
Yes! Simply describe what you're doing as you go through your steps. Trace AI will automatically segment your speech into the right description boxes. No need to time your speech perfectly—just speak naturally.
Is there really no recurring subscription needed?
Yes. We follow usage-based pricing. With the Unlimited Plan, you can create as many guides as you need with lifetime access to your recordings. However, feature updates are included for one year. After that, you'll need to purchase again to continue receiving updates.

If you purchase a Pro Plan today, you can capture up to 25 workflows. Once you've used them up, you can add more credits as needed.
How can I share my guides with others?
You can share your guides effortlessly by generating shareable links within Trace or embedding them directly onto platforms like Notion, Webflow, Zendesk, Guru, and more.
What is the difference between using Loom and Trace?
While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.
Got a burning question?
Contact Us
Get in the know

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