Resolutions that are fast, yet thoughtful

Offer personalized experiences without the time drain. Educate clients using custom responses crafted from easy-to-create, digestible guides.

"Here's how it's done" just got easier

Personalized Guidance Without the Wait

"Speak to a real person" is more vital than ever. With Trace, quickly create guides that deliver expert responses—both personal & practical.

Standardize Excellence

Scale your processes with your people. Create SOPs to ensure that every team member consistently applies best practices.

Smart Knowledge Management

Build a comprehensive knowledge base that saves time and frees your team from repetitive inquiries.

Start easy

We get it, finding the start point to documentation is overwhelming.
Use the Trace extension to document as you go.

Customise User Guides
Easily adjust click placements, and customize colors, fonts, and overall design.
Custom Permissions
Control who can view, edit, or manage user guides, keeping sensitive info secure.
Integrations
Connect with your existing tools. Enhance help pages, and add to content platforms.
Security
Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.

FAQ

How does Trace work?
The Trace Chrome extension captures your clicks and actions within the browser to create step-by-step guides. These guides can then be customized and shared for team-wide use.
Does Trace support desktop recording?
Trace currently focuses on browser-based workflows and doesn't support desktop recording, but this feature is on our roadmap
What is the difference between using Loom and Trace?
While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides within web apps.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.
Got a burning question?
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