IT Support - Without the Support Tickets

Automate troubleshooting, streamline documentation, and empower coworkers to solve issues with step-by-step IT process guides.

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trace for IT & admin

Say goodbye to "Hey IT, how do I…?"

Empower Colleagues to Be Self-Sufficient

Stop answering the same IT questions over and over. With step-by-step guidance, employees can troubleshoot and navigate software independently—freeing up your team for bigger priorities.

Full-Proof Troubleshooting with Conditional Paths

Ensure users get the right guidance based on their specific issue. With dynamic, conditional workflows, end users are directed through troubleshooting steps tailored to their situation.

Technical Process Documentation that Stays Updated

No more outdated, hard-to-follow manuals. Convert complex IT procedures into interactive, visual guides that stay up-to-date and integrate seamlessly into your team’s workflow.

Start easy

We get it, finding the start point to documentation is overwhelming.
Use the Trace extension to document as you go.

Customise User Guides

Easily adjust click placements, and customize colors, fonts, and overall design.

Custom Permissions

Control who can view, edit, or manage user guides, keeping sensitive info secure.

Integrations

Connect with your existing tools. Enhance help pages, and add to content platforms.

Security

Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.

FAQ

How does Trace work?

The Trace Chrome extension captures your clicks and actions within the browser to create step-by-step guides. These guides can then be customized and shared for team-wide use.

Does Trace support desktop recording?

Trace currently focuses on browser-based workflows and doesn't support desktop recording, but this feature is on our roadmap

What is the difference between using Loom and Trace?

While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides within web apps.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.

Got a burning question?

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