Resavour is a Shopify-powered business that leverages the platform for e-commerce operations, requiring various custom workflows and processes. The company frequently encounters Shopify quirks and workarounds, which are essential for smooth operations but often get lost over time due to infrequent use. As Resavour scales with new interns and full-time hires, systematizing these workflows is crucial for efficiency and delegation.

Title:

How Resavour Uses Trace to Document Shopify Workflows & Scale Faster

Challenge

Moonbeam relies heavily on Shopify, but its quirks and necessary workarounds create inefficiencies. The founder often figures out solutions, but since many processes are done infrequently, they are easily forgotten, causing delays when they need to be repeated.

When it comes to delegating work, these undocumented workflows create bottlenecks, forcing the founder to relearn or explain tasks repeatedly. With four new interns and two full-time hires joining the company, the need for structured documentation became even more critical.

Solution

With Trace, Moonbeam jumpstarted its documentation process, making it easy to capture key workflows as they happen. Instead of trying to recall steps from memory, the founder could immediately document and store crucial processes for future use.

This helped eliminate delays, ensuring that new hires could quickly take over tasks without requiring constant hand-holding. By simply recording a Trace, the founder could now share interactive guides, allowing the team to follow step-by-step instructions without repeated explanations.

Example Workflows Documented with Trace

1. How to Create a Template on Shopify
2. How to Give Discounts to Specific Customers on Shopify
3. How to Search for Content Ideas the Moonbeam Way

Impact

📉50% reduction in time spent recalling and explaining Shopify workarounds
📌 10+ Trace guides created, reducing onboarding friction for new hires
⏳ 2x faster task completion for new interns and employees
🚀 Faster scaling, allowing the team to focus on growth instead of troubleshooting

Conclusion

By using Trace, Resavour significantly improved its ability to retain and transfer knowledge, ensuring that critical workflows were always accessible. This enabled the team to delegate faster, onboard new hires efficiently, and reduce time lost to repetitive explanations.

Want to streamline your Shopify workflows like Moonbeam? Try Trace today! 🚀

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